Frequently Asked Questions

Mobile Basics

Does it matter which Mobile Service Provider I'm with?

Content and Services can be ordered by customers in Australia via PayPal or by Customers of the following Mobile Networks:
Vodafone
Telstra
Optus
Virgin

Will I receive an Invoice for the Services I've ordered?

You will not receive a separate invoice for content (ringtones, games, wallpapers, videos etc) that you have ordered.
If you pay your mobile service provider by monthly invoice the charges for any content will appear on your monthly telephone account.
If you pay your Mobile Service Provider through pre-paid methods, then the cost of any content will be deducted from your account the same day as ordered.
If you use one click web purchasing, you still will see the charge either on your monthly telephone account from your mobile operator or deducted from your pre-paid card or pre-paid statement.

If you pay via PayPal you can view past payments by logging into your account and selecting “Account Activity”.

WAP/GPRS Info

What is WAP?

WAP is short for Wireless Application Protocol and allows you to browse the web with your mobile. You cannot necessarily view all sites on your mobile using WAP though - only pages designed for WAP viewing (pages written in wireless mark-up language).
If you have ever downloaded a polyphonic tone, mobile game or wallpaper to your phone you have used WAP.

What is GPRS?

GPRS stands for Global Packet RadiSystem. GPRS is basically like broadband for your mobile phone. It allows you a high speed, high capacity data connection that is always on for browsing WAP sites. Customers with GPRS are charged by the amount of data they download.
GPRS connectivity allows customers to browse colour sites and engage in multi-media messaging.
Most phone models released since 2003 allow for GPRS connectivity, simply inquire with your mobile network operator if you are interested in activating GPRS for your phone.

How do I know if I have WAP?

If you are unsure if you have WAP activated on your phone, here is a way of checking:

1. To find where to access WAP or GPRS on your phone, first check your phone's manual. Otherwise, below are suggestions for popular models:
Nokia: Check for a folder called "services" for your settings, homepage, bookmarks etc. 3650/7650/N-gage users select WAP from your menu.
Sony Ericsson: Check your "connectivity" folder.
Samsung: Check your "funbox" and select "WAP browser".
Siemens: Check your "surf & fun" folder and select "Internet".
Motorola: Check for "web sessions" folder.
Panasonic: Check your "browser" folder.
Sharp: Check your "settings" and then "Internet".

2. Look for "Home" and click on that choice.

3. If you have WAP activated on your phone this should initiate a WAP connection and connect you to a WAP site (most likely your network's).

If this does not initiate a WAP connection then either you don't have the correct settings for your mobile, WAP or GPRS may not have been activated for your phone by your network or your phone doesn't support WAP.

Check with your Service Provider/Phone Manufacturer for further information.

What capacity is needed on my phone to use WAP?

1. You need a WAP capable mobile phone.
Most phones available in Australia have either WAP or GPRS capability. Check your phone's manual to see if your phone has WAP functionality. Contact your local mobile phone shop if you are still not sure whether your phone is WAP capable.

2. You need thave WAP activated for the SIM card in your mobile phone.
You might need to contact your network operator to enable WAP on your SIM card if it was not set-up when you purchased your phone. They will simply send you a text that will activate WAP on your SIM card.

3. You need thave WAP settings.
These settings enable your phone to engage WAP connections. Your Service Provider can send you WAP settings for your phone.

How do I access the WAP site?

As long as you have a WAP enabled mobile device then you can visit our WAP site by going to:
If you've not tried to access a WAP site before, try looking for "services", "Internet", "surfing" or "browsing" on your phone.

How do I know if my phone is compatible for an item?

When you access our WAP site at we are able to detect what type of phone you have and will only show you content that is compatible with your model of phone. If you download content from our WAP site which is incompatible, let us know, and we will look into why it occurred.

Can I bookmark the WAP site?

Yes, you can bookmark any WAP sites that you wish to visit often. Your phone should have "bookmarks" as an option in the same area of your phone's menu where you go to initiate a WAP or GPRS session.

Ringtones

Where can I find the latest Ringtones for my phone?

Keep up to date with the latest releases. Visit our Top Ringtones section where you'll find plenty of great tunes to choose from.
We are constantly updating our library of tones, with new tones in a variety of genres arriving frequently, including:
Rock & Alternative
R&B
Rap& Hip Hop
Dance
Pop
TV & Movies
Country & Folk
Latin
Sound Effects and much much more.

Where can I find the best selling Ringtones for my phone?

Our library is constantly being updated and finding the Best Sellers is easy! Our website has a "Hottest Downloads" section in each category of tones. This selection is updated according to the number of downloads made by MobileActive Club Members. We have also included a "Top" section where you will find the very latest content. You can also search through our library to see available items.

Which phones are compatible with Ringtones?

MobileActive offers Ringtones for a wide selection of phone makes and models: including, Nokia, Motorola, Sony Ericsson, Siemens, Samsung, Sagem, LG, Sharp and other popular Australian models. When you order we'll send you the link to download your requested item. When you connect tour WAP site we can tell what make and model your phone is and supply you with the compatible content for your phone. If your mobile isn't compatible with our Ringtones, you'll receive an error message.

What are the different types of Ringtones available?

Real Tones
Real Tones are music tracks recorded by the original Recording Artist to be used as Ringtones. Please note that you can only play Real Tone Ringtones if your mobile features Real Tone capability.
True Tones
True Tones are high quality music tracks which have been recorded by an Artist other than the original Recording Artist. You can select True Tones as incoming text alerts to your phone or other tone/phone settings.
Polyphonic Tones
A Polyphonic Tone is a synthesised replica of the original.
Monophonic Tones
A Monophonic Tone is the most basic Ringtone available for mobile phones. If your phone is an older model (i.e. older than 2 years) it most likely plays Monophonic Ringtones.

What is a Sound Effect?

Sound Effects
Sound Effects (or Sound FX) are actual recordings of real Sound Effects. You can select Sound Effects as incoming text alerts to your phone or other tone/phone settings. Sound Effects are of very high quality and are "life-like" in sound.

Wallpapers

What is Mobile Wallpaper?

Mobile Wallpaper is an image that you can download to your mobile phone tact as a background rather than having a plain screen. It fits to the full size of your phone's screen.

Which phones are compatible for Wallpapers?

Generally, if you have a colour screen and your mobile came pre-loaded with colour graphics to save as your background, then your phone should be compatible with wallpapers. We have wallpapers for a wide selection of phone makes and models: including Nokia, Motorola, Sony Ericsson, Siemens, Samsung, LH, Sagem, Sharp and other popular makes of Australian mobile phones. Order any Wallpaper you like and we'll send you the link to download it. When you connect tour WAP site we can tell what make and model your phone is and supply you with the compatible Wallpaper for your phone.

Java Games

Which phones are compatible with Java Games?

We have Java Games for a wide selection of phone makes and models: including Nokia, Motorola, Sony Ericsson, Siemens, Samsung, Sagem, Sharp and other popular Australian phones. To check if your phone is compatible, select your handset before browsing Games.

Order any Java Game you like and we'll send you the link to download it. When you connect tour WAP site we can tell what make and model your phone is and supply you with the compatible game for your phone. If your mobile isn't compatible with our game, you'll receive an error message. If we don't have a particular game for your type of mobile, check back later, as our suppliers regularly update their compatibilities

What capabilities does my phone need to play Mobile Games?

Your phone must support Java for you to be able to play most Mobile Games. If you want tknow whether your phone supports any Java Games, check the manual that came with your phone or check the manufacturer's website for your model and its features.

How do I play the Game?

Select the Game that you want to play and then follow the on screen instructions or by pressing the OPTIONS button. Most Games are played using either the arrow keys or the number keys, or a combination of both.

Videos

Which phones are compatible with Videos?

We have Videos for a wide selection of phone makes and models: including Nokia, Motorola, Sony Ericsson, Siemens, Samsung, LG, Sagem, Sharp and other popular Australian phones.

What capabilities does my phone need to play Videos?

Your phone must support 3GP for you to be able to play most Video clips. If you want to know whether your phone supports any Video clips, check the manual that came with your phone or check the manufacturer's website for your model and its features.

How do I view the Video?

Select the Video in your phone, then select the play option. If the video fails to play, check your phone's manual, or contact your phone's manufacturer.

How to Order Content

You have three available options to order Content:

Option 1. "Order on Website"– pay through Mobile Phone Carrier.

To order from the Website simply follow the below steps:
1. Click the "get it" link next to the item you wish to purchase.
2. Enter your mobile phone number, select your mobile phone carrier and click SEND
3. We will send a verification SMS to your phone to confirm your order.
4. Once we receive your reply confirmation you will receive a WAP link to download your chosen content.

Option 2. "Order on Website" – pay with PayPal .

To order promotional content from the Website simply follow the below steps:
1. Click the "get it" link next to the item you wish to purchase.
2. Enter your mobile phone number, select PayPal and click "Get it Now"
3. Log-in to your PayPal account and confirm the transaction
4. Once we receive payment confirmation you will receive a WAP link to download your chosen content.

Option 3. "Order by SMS".

To order promotional content from the Website simply follow the below steps:
1. SMS the keyword displayed to the phone number shown on the video.
2. Once we receive your order you will receive a WAP link on your phone to download your chosen content.

What are tokens?

Paypal Members

Every week your account will be credited with 30 tokens. These tokens can be used to purchase products and services at any time while you remain subscribed. Your tokens do not have to be used immediately, they can be accumulated (to a maximum of 150). Tokens are not transferable and are not redeemable for cash.

All other Members

Every week your account will be credited with 15 tokens. These tokens can be used to purchase products and services at any time while you remain subscribed. Your tokens do not have to be used immediately, they can be accumulated (to a maximum of 150). Tokens are not transferable and are not redeemable for cash.

Do my tokens expire?

Your tokens do not have to be used immediately; they can be accumulated (to a maximum of 150). If you unsubscribe your token balance will return to zero. To retain your token balance and download a great range of content you must remain subscribed. If you rejoin the service your token balance will be reinstated provided you rejoin within 14 days. To rejoin, SMS “Rejoin” to the shortcode that you originally subscribed to or call the Helpdesk on 1300 886 503 during Australian business hours.

I received a browser message/link on my phone, now what do I do?

When you order you will receive a browser message on your phone. This message contains a link to a WAP page from where you can download your chosen content. To download your content, follow the below steps:
1. Open the message and select "GT" or a similar function on your phone.
2. A WAP or GPRS session will start. Wait until it connects.
3. When connected, select the link which says "Click here to download"
4. When the download has finished, you will be prompted to save the content. Make sure you save the content to your phone.

If you ordered content via the web (PayPal customers excluded) you will receive two Browser Messages. The first message is a safety feature provided by to prevent others from sending unwanted content to your phone. Select the confirmation link. A second message will be sent to you to download the content as above.

Where can I find my content after I download it?

This depends on where you choose to save your content, and also on the model of your phone. Look for a "fun" or "entertainment" section in your phone.

I ordered content but haven't received the link.

If you ordered content and haven't received the link, check the following:

Web Orders:

Are you positive you entered your mobile number correctly?
Are you positive that you have credit in your mobile phone account (excluding PayPal customers)?
For PayPal customers, have you allowed sufficient credit in your account?
Are you positive the link isn't sitting in your service messages inbox/browser alerts inbox/ or where your phone stores WAP push links? This can normally be found within MESSAGES (called WAP Push, Inbox or Browser Inbox);
INTERNET (called Inbox within the options menu); or SERVICE (called Service Inbox).
Please wait 24 Hours in case your network is undergoing a high amount of traffic.
Make sure your WAP/GPRS is activated

SMS Orders:

Are you sure you sent the text message to the correct phone number ?
Are you sure you sent the text message? (Check your sent folder for your sent messages).
If your mobile is pre-paid, are you sure you have enough credit to pay for the text tsend your request?
Are you positive the link isn't sitting in your service messages inbox/browser alerts inbox/ or wherever your phone stores WAP push links? This can normally be found within MESSAGES (called WAP Push, Inbox or Browser Inbox);
INTERNET (called Inbox within the options menu); or SERVICE (called Service Inbox).
Please wait 24 hours in case your network is undergoing a high amount of traffic.
Make sure your WAP/GPRS is activated

If you are sure you did all of the above correctly, check with your service provider just in case there was a network problem. If you still do not receive links for content from us, contact us or call Help Desk on 1300 886 503 during business hours.

I received the content link, but it's not connecting.

If the link is not connecting, please check the following:

Contact your service provider to ensure WAP and GPRS is activated, and also to make sure that there are no network problems.
You may also experience difficulty connecting in low-reception areas or when your network is experiencing high volume traffic.
Ensure that you have ample reception, and wait up to 24 hours in case of network difficulty.
If your mobile is pre-paid, are you sure you have enough credit to pay for the connection?

I started downloading, and the connection broke.

Try again over a 24 hour period. If your phone at any stage gives you an error stating that Content has already been delivered contact us or call Help Desk on 1300 886 503 during Australian business hours.

The content that I received is not the item that I ordered.

Contact us or call Help Desk on 1300 886 503 during Australian business hours. Please have your mobile number, your handset's make and model, and the name of your Service Provider ready, and we will investigate the matter for you, re-sending the content if needed.